Terms of use – veneziana.eu
Identification of the seller
The owner of the Store is:
ORPOL GROUP SP. Z.O.O. SP.K
based in Ożarów Mazowiecki/Jawczyce
05-850 at Sadowa 3 street,
NIP:1182146619, REGON: 367453378, KRS 0000765252
Bank account number:
22 1240 6380 1111 0000 5113 6154
Telephone: + 48 22 722 18 18
E-mail: sklep@veneziana.eu
I Definitions
Online store – means that the Sales or Service Provision Agreement is concluded electronically and if the Consumer is a party to the agreement, it takes place on the terms described in the Act of May 30, 2014 on Consumer Rights (Journal of Laws of 2014, item 827).
Seller and service provider – Owner: ORPOL GROUP SP. ZOO. SP.K, based in Ożarów Mazowiecki/Jawczyce (05-850) at ul. Sadowa 3, NIP: 1182146619, REGON: 367453378, KRS 0000765252 - sales contract concluded via the Online Store website www.veneziananuova.com
Customer - an individual, as well as a legal person and an organizational unit that is not a legal person, to which special provisions grant legal capacity, and which concludes or intends to conclude a contract or uses other services offered through the Online Store website.
Product – an item offered for sale or a service offered in the Online Store.
Terms of use – the terms of use of the Online Store
Sales contract – a Product sales contract concluded remotely via the Online Store.
Order – a declaration submitted electronically or by telephone about the willingness to conclude a contract (order a product or service).
Newsletter – a service provided electronically by the Seller, consisting of sending commercial and advertising information to interested parties to the e-mail address provided by the interested party.
II General provisions
1. The online store sells goods via the website www.veneziana.eu based on these Terms of Use
2. The Terms of Use are an integral part of the sales contract concluded with the Customer. Acceptance of the Terms of Use is voluntary, but failure to accept it prevents the Customer from placing an order.
3. The prices given in the Store are gross prices (including VAT).
4. The goods available in the Store are new and free from physical and legal defects. The exception are goods with clearly marked defects and traces of use.
Liability for defects is determined by applicable law, in particular Art. 12 section 1 point 13 of the Consumer Rights Act (Journal of Laws 2014, item 827, as amended), Articles 556 and 5561-5563 of the Civil Code (Journal of Laws 1964, No. 16, item 93, as amended).
III Orders
1. The online store fulfills orders within the European Union
2. Orders can be placed electorncally 24 hours a day, seven days a week.
3. The fulfilment of the order (preparation and shipment of Products) by the Seller takes place:
• after confirming the order - if payment on delivery was selected;
• after receiving the payment on the account - if prepayment was selected.
4. The order processing time for products in stock lasts from 1 to 2 business days, counting from the date set as in the previous point. In the case of products offered to order, the deadline will be specified when placing the order.
5. The information visible on the Store's website next to the purchased Product at the time of placing the order is binding for the parties. This applies in particular to: price, characteristics of the goods, their features, elements included in the set, delivery dates and method of delivery.
6. The information available on the Store's website does not constitute an offer within the meaning of the Civil Code. The Seller complies with the Code of Good Practices within the meaning of the Act of August 23, 2007 on counteracting unfair market practices (content available at www.uokik.gov.pl/download.php?id=546)
IV Payment
1. The customer has a choice of payment methods:
• electronic payment via PayU
• payment by transfer to the indicated bank account (transfer)
• payment in cash or by card upon delivery
2. Shipping prices are specified in the order summary.
3. The condition for the release of goods is payment for the goods and shipment.
4. In the case of payment by transfer, the amount due should be settled within 7 days from the date of order confirmation.
Online-Paymentsystem Stripe Inc. 354 Oyster Point Blvd, South San Francisco, California 94080, US
V The shipment of goods
1. The ordered goods are sent by courier. Shipping costs and conditions can be found in the Delivery and Payment section.
VI Complaint under the warranty
1. The online store is obliged to provide the Customer with a Product without defects.
2. In the event of incongruencies between the Product and the contract, the Customer should submit a complaint using the Complaint Form and return the complained goods to the Store along with the Complaint Form.
The complaint form can be downloaded here.
Complaints can be sent to the Online Store in writing or by e-mail to the following address:
ORPOL GROUP SP. Z.O.O. SP.K,
based in Ożarów Mazowiecki/Jawczyce
05-850 at Sadowa 3 street,
NIP:1182146619,
e-mail: sklep@veneziana.eu
The product being complained should be sent to the same adress.
3. The Store responds to the Customer's complaint within 14 days from the return of the goods together with the Complaint Form.
4. The Store is liable to the Customer under the warranty law regulated by the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) for a period of 24 months.
5. When a defect occurs, the Customer may request from the Store (under the warranty):
• exchange of the goods for new ones;
• repair of the goods;
• price reduction;
• withdraw from the contract - if the defect is significant.
Significance of the defect: The significance of the defect is assessed taking into account its significance for the purpose (e.g. the car does not run) and the purpose for which the buyer purchased the goods. It is not possible to withdraw from the contract in the event of an insignificant defect (e.g. a broken TV remote control does not allow you to withdraw from the contract for the purchase of the receiver).
Price reduction: The reduced price should be in proportion to the price resulting from the contract that the value of the item with a defect remains in proportion to the value of the item without the defect.
6. The Store will respond to the Customer's requests within 14 days of receiving the request. The Store will consider the Customer's requests taking into account the following circumstances:
• ease and speed of replacing or repairing the goods;
• the nature of the defect – significant or insignifcant;
• whether there were previous complaints about the goods.
7. The Store may refuse the Customer's request regarding the replacement or repair of the goods provided that the replacement or repair of the goods is impossible or would require excessive costs compared to the second possible request. In such a case, the store will propose an alternative solution.
8. Each customer who is a consumer may use out-of-court methods of dealing with complaints and pursuing claims. To take advantage of the possibility of amicable resolution of disputes regarding online purchases, the Customer may submit a complaint, e.g.:
• via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/,
• through the Provincial Inspector of Trade Inspection in Warsaw, ul. Sienkiewicza 3, 00-015 Warszawa http://wiih.org.pl/index.php
9. The course of proceedings for out-of-court resolution of consumer disputes is determined by the currently applicable legal provisions (in particular the Act of September 23, 2016 on out-of-court resolution of consumer disputes).
10. Pursuant to Article 558 of the Civil Code, the Store's liability under warranty is excluded in the case of contracts concluded with Customers who are not consumers.
VII Right to withdraw from the contract
1. Pursuant to the Act on Consumer Rights of May 30, 2014, the Customer who is a consumer has the right to withdraw from the contract without giving a reason.
2. Withdrawal from the contract is effective if the Customer submits a declaration of withdrawal from the contract within 14 days from the date of delivery of the Product. To meet the deadline, it is enough to submit a declaration before its expiry.
The declaration can be submitted on the contract withdrawal form, which can be downloaded here.
A declaration of withdrawal from the contract may be sent to the Online Store in writing or by e-mail to the following address:
ORPOL GROUP SP. Z.O.O. SP.K,
based in Ożarów Mazowiecki/Jawczyce
05-850 at Sadowa 3 street,
e-mail: sklep@veneziana.eu
The complained product should be sent to the same address.
3. The Customer is obliged to return the Product immediately, and in any case no later than 14 days from the date on which he informs the Online Store about withdrawal from the contract. The deadline is met if the Customer returns the Product before the 14-day deadline expires.
4. The store returns the funds within 14 days from the date of receipt of the declaration. The Store may withhold the refund of payments received from the Customer until it receives the items back.
5. The store returns the funds using the same payment method used by the customer. In the case of payment by payment card, the refund is made to the card account.
6. The customer covers all direct costs of returning the item (e.g. packaging, security, shipping costs).
7. The Customer is not entitled to the right of withdrawal in the case of contracts:
• in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
• in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
• in which the subject of the service is a non-prefabricated item, manufactured according to specifications
the client or to meet his individual needs;
• provision of services, if the Store has fully performed the service with the express consent of the Customer, who was informed before the start of the service that after the Store has provided the service, he will lose the right to withdraw from the contract;
• providing digital content that is not saved on a tangible medium, if the performance of the service began with the Customer's express consent before the deadline for withdrawal from the contract and after the Store informed him about the loss of the right to withdraw from the contract;
• in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items.
8. Based on Article. 31 of the Act on Consumer Rights of May 30, 2014, in the event of withdrawal from a distance contract or an off-premises contract, the contract is deemed not to have been concluded.
9. The right to withdraw from the contract without giving a reason does not apply to the Customer who is not a consumer.
10. The customer is liable for any reduction in the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
VIII Services provided electronically
1. The store provides the following services electronically:
• creating and managing a customer account in the Online Store;
• processing the product order form in the online store;
• with the Customer's consent - sending commercial information, promotional offers, etc. in the form of a "newsletter" service.
2. The services specified in point 1 are provided 7 days a week, 24 hours a day.
3. Service:
• contact via form - involves the Customer sending a message via interactive forms included on the Store's website. The contract is concluded when the Customer uses the contact form;
• maintaining a Customer Account - it involves providing an individual panel with the ability to view order history and edit data. The contract is concluded by completing the appropriate interactive forms on the Store's website;
• the "newsletter" service is concluded for an indefinite period. The contract is concluded when you consent to sending messages to the Customer's address provided during registration.
4. Resignation from services provided electronically is possible at any time without incurring any additional costs.
• contact service via form - by ending the use of interactive forms available on the Store's websites;
• maintaining the Customer Account - by sending an e-mail to the address provided in paragraph 1. The message should contain data enabling verification of the service subscriber.
• "newsletter" service - by sending an e-mail to the address provided in paragraph 1. The message should contain data enabling verification of the service subscriber.
5. If the Store detects any action to the detriment of the Store, violation of the law, or violation of the provisions of the Terms of Use, the Store may at any time limit, block or remove the Customer's access to the services specified in point 2. The Store informs the Customer about blocking or limiting access to the services via e-mail. e-mail sent to the address provided in the form.
6. The services are provided indefinitely, but the Store may limit, block or modify access to them by informing the Customer in the manner specified in paragraph 11 point 4.
7. Both the Customer and the Store may terminate the contract for the provision of services specified in point 1 at any time by sending an e-mail with a declaration of will.
IX Privacy protection
1. The Store processes Customers' personal data in accordance with applicable law and in the manner specified in the Privacy Policy.
X Technical measures
1. In order to use the Online Store, including browsing the assortment and placing orders for products, it is necessary:
• end device (e.g. computer, tablet, smartphone) with access to the Internet and a web browser such as Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari;
• active e-mail account;
• JavaScript enabled;
• acceptance of the use of cookies (required to place an order).
XI Entry into force and changes to the Terms of Use
1. The Terms of Use enter into force on the day of publication on the Store's website.
2. These Terms of Use may be changed.
3. Changes to the Terms of Use will be published on the Store's website.
4. Information about changes to the Terms of Use will be sent to the Customer to the e-mail address indicated in the account settings.
5. Changes to the Terms of Use enter into force after 14 days from the date of their publication in the manner specified in section. 3.
6. The Store considers that the Customer who has an account on the Store's website has accepted the changes to the terms of use if he has not terminated the contract by the end of the period specified in section. 5.
7. In matters not regulated by the provisions of these Terms of Use, Polish law shall apply.