Right of withdrawal
1. Based on the Law on Consumer Rights of May 30, 2014, the customer who is a consumer has the right to withdraw from the contract without giving any reason.
2. Withdrawal from the contract is effective if the Customer submits within 14 days from the date of delivery of the Product, a statement of withdrawal from the contract. To meet the deadline it is sufficient to submit the statement before its expiration.
The declaration can be submitted on the contract withdrawal form, which can be downloaded here here.
A declaration of withdrawal from the contract may be sent to the Online Store in writing or by e-mail to the following address:
ORPOL GROUP SP. Z.O.O. SP.K,
based in Ożarów Mazowiecki/Jawczyce
05-850 at Sadowa 3 street,
e-mail: sklep@veneziana.eu
The product being complained should be sent to the same adress.
3. The Customer is obliged to return the Product immediately, and in any case no later than 14 days from the date on which he informs the Online Store about withdrawal from the contract. The deadline is met if the Customer returns the Product before the 14-day deadline expires.
4. The store returns the funds within 14 days from the date of receipt of the declaration. The Store may withhold the refund of payments received from the Customer until it receives the items back.
5. The store returns the funds using the same payment method used by the customer. In the case of payment by payment card, the refund is made to the card account.
6. The customer covers all direct costs of returning the item (e.g. packaging, security, shipping costs).
7. The Customer is not entitled to the right of withdrawal in the case of contracts:
• in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
• in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
• in which the subject of the service is a non-prefabricated item, manufactured according to specifications
the client or to meet his individual needs;
• provision of services, if the Store has fully performed the service with the express consent of the Customer, who was informed before the start of the service that after the Store has provided the service, he will lose the right to withdraw from the contract;
• providing digital content that is not saved on a tangible medium, if the performance of the service began with the Customer's express consent before the deadline for withdrawal from the contract and after the Store informed him about the loss of the right to withdraw from the contract;
• in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items.
8. Based on Article. 31 of the Act on Consumer Rights of May 30, 2014, in the event of withdrawal from a distance contract or an off-premises contract, the contract is deemed not to have been concluded.
9. The right to withdraw from the contract without giving a reason does not apply to the Customer who is not a consumer.
10. The customer is liable for any reduction in the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.