Deadline for withdrawal from the contract
You can withdraw from the purchase contract without giving a reason, within 14 calendar days from the date of delivery of the order.
Return form
To exercise the right to withdraw from the contract, you must inform us about it in the form of a declaration submitted in the selected manner:
• using the form available HERE or
• by means of any other unambiguous statement containing information about the decision to withdraw from the contract.
Submission of the declaration
The declaration should be sent to sklep@veneziana.eu or by post to the correspondence address: Orpol Group Sp. z o. o. Sp. k. Jawczyce 05-850, ul. Sadowa 3.
Return shipping cost
The direct cost of returning the goods is borne by the customer.
Return date
The deadline for sending the return shipment is a maximum of 14 calendar days from the date on which the purchase contract was withdrawn.
Returned goods should be sent to the following address:
Orpol Group Sp. z o.o. Sp. k., based in Ożarów Mazowiecki/Jawczyce (05-850) at ul. Sadowa 3
Please include with your shipment:
• completed return form received with the ordered goods (the form can also be downloaded HERE),
• purchase receipt or invoice.
Important: We do not accept shipments sent back to us cash on delivery.
Refund
We will refund the amount for the goods returned to us immediately after receiving the return package, but no later than within 14 days from the date of receipt of the declaration of withdrawal.
In the event of withdrawal from the contract, payment is refunded using the same payment methods that were used in the original transaction.